AI Policy

Effective Date: March 15, 2025

At Jenkintown Electricity, we recognize the increasing role of artificial intelligence (AI) in business operations and customer interactions. Our AI Policy establishes guidelines for the ethical and responsible use of AI technologies to ensure fairness, transparency, and security in our services.

1. Ethical Use of AI

Jenkintown Electricity is committed to using AI responsibly and ensuring that AI-driven decisions align with our core values. We uphold the following ethical standards:

• AI systems must be fair, unbiased, and non-discriminatory.

• AI applications should be used to enhance, not replace, human decision-making.

• We will not use AI in a manner that harms individuals or violates privacy rights.

2. Transparency and Accountability

We prioritize transparency in how AI is used across our services. To maintain accountability:

• Customers will be informed when AI-driven solutions impact their experience.

• AI decisions will be explainable and reviewable to ensure fairness.

• Employees and stakeholders will be provided with training on ethical AI use.

3. Data Privacy and Security

AI systems rely on data, and protecting that data is our priority. We commit to:

• Complying with all data protection laws and regulations.

• Ensuring AI systems do not collect, store, or process personal data without consent.

• Implementing strict cybersecurity measures to protect AI-driven processes.

4. AI in Customer Interactions

Jenkintown Electricity may use AI technologies to improve customer support, enhance operational efficiency, and optimize service delivery. This includes:

• AI-driven chatbots for customer inquiries.

• Automated scheduling for service appointments.

• AI-assisted diagnostics for electrical system evaluations.

We ensure that AI-driven customer interactions remain ethical, accurate, and human-centered.

5. Human Oversight and Decision-Making

AI will never replace human judgment in critical decisions. We ensure:

• Human oversight in AI-based decision-making processes.

• Manual review options for customers who wish to contest AI-driven outcomes.

• AI recommendations remain subject to human verification and intervention.

6. Continuous Monitoring and Improvement

We are committed to monitoring AI systems for potential risks and continuously improving AI applications by:

• Regularly auditing AI systems for accuracy and fairness.

• Adapting AI policies as technology and regulations evolve.

• Seeking feedback from customers and employees regarding AI-driven processes.

7. Contact Us

For any questions or concerns regarding our AI Policy, please contact us:

Jenkintown Electricity
410 York Rd, Jenkintown, PA 19046
Phone: (267) 317-8918
Email: [email protected]
Website: www.jenkintownelectricity.com