Feedback Policy
Feedback Policy
Effective Date: March 15, 2025
Jenkintown Electricity values the feedback of our customers and the community. We believe that constructive feedback helps us improve our services, maintain transparency, and provide the highest level of customer satisfaction. This Feedback Policy outlines how we collect, manage, and respond to feedback regarding our electrical services, customer support, and digital content.
1. Providing Feedback
We encourage customers, business partners, and community members to share their feedback through the following channels:
Email: [email protected]
Phone: (267) 317-8918
Mail: 410 York Rd, Jenkintown, PA 19046
Website Contact Form: www.jenkintownelectricity.com
Social Media Platforms (if applicable)
2. Types of Feedback We Accept
We welcome feedback related to:
Service quality and professionalism
Customer support experiences
Website usability and content accuracy
Suggestions for service improvements
General inquiries and concerns
All feedback should be provided respectfully and constructively. Abusive, discriminatory, or offensive messages will not be tolerated.
3. How We Handle Feedback
Acknowledgment: We strive to acknowledge receipt of feedback within 48 hours of submission.
Review Process: Our team carefully reviews all feedback to assess its relevance and impact.
Response: If a response is required, we will provide an appropriate reply within 5 business days.
Implementation: When applicable, we take action based on feedback to enhance our services and customer experience.
4. Anonymous Feedback
We accept anonymous feedback; however, providing contact details allows us to follow up for clarification or further discussion. All personal information submitted will be handled according to our Privacy Policy.
5. Complaint Resolution
If you have a complaint, we encourage you to contact us directly so we can address your concerns efficiently. Our complaint resolution process includes:
Initial Review: Our customer service team will assess the complaint and gather relevant details.
Investigation: We may contact you for additional information and assess potential solutions.
Resolution: A resolution will be provided within 7 business days, depending on the complexity of the issue.
Escalation: If a satisfactory resolution is not reached, the matter may be escalated to a higher management level for further review.
6. Continuous Improvement
We value all forms of feedback and use it to improve our operations, customer service, and overall business practices. Our team regularly reviews feedback trends and incorporates necessary changes to enhance service quality.
7. Contact Us
If you have any questions about our Feedback Policy, please reach out to us:
Jenkintown Electricity
410 York Rd, Jenkintown, PA 19046
Phone: (267) 317-8918
Email: [email protected]
Website: www.jenkintownelectricity.com
By providing feedback, you acknowledge and agree to our Feedback Policy. We appreciate your time and effort in helping us enhance our services and customer experience.
Electrical
Partnerships
Our Happy Clients
"Excellent service from start to finish! They installed recessed lighting throughout my home, and the results are fantastic. The electricians were knowledgeable, efficient, and left everything spotless. Will definitely use them again!"
Theo James
"I had an outlet issue, and they responded quickly and fixed it in no time. Super friendly and professional service. It’s great to have a reliable electrician in Montgomery County. Five stars!"
Sarah M.
"Jenkintown Electricity did an amazing job upgrading my home's electrical panel. The team was professional, on time, and explained everything clearly. I feel much safer knowing my system is up to date. Highly recommend!"
Michael R.
we’re here to all your questions
We’re here to answer all your questions and provide expert guidance for all your electrical needs. Whether you’re wondering about upgrading your home’s wiring, installing new lighting, or ensuring your electrical panel is up to code, our team is ready to help. We take the time to explain your options, offer professional recommendations, and ensure you feel confident in every decision. No question is too big or small—reach out today, and let’s make your home’s electrical system safer and more efficient.
How can I submit feedback to Jenkintown Electricity?
You can submit feedback via email at [email protected], call us at (267) 317-8918, use our website contact form, or mail feedback to 410 York Rd, Jenkintown, PA 19046.
How long does it take for feedback to be reviewed?
We acknowledge feedback within 48 hours and aim to review and respond within 5 business days, depending on the complexity of the issue.
Can I submit feedback anonymously?
Yes, we accept anonymous feedback. However, providing contact details allows us to follow up for clarification or further discussion if needed.
What happens if I file a complaint?
Complaints are reviewed by our customer service team and, if necessary, escalated to management. We strive to resolve complaints within 7 business days and will communicate with you throughout the process.
